FAQ | PHIT Food Co.

PHIT FOOD CO.

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The Ribble Valley, UK. 

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The Answers You Need

FAQ

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept both Paypal and card payments on our site.

HOW DOES COLLECTION WORK?

If you can collect in person from the BB7 postcode area then you can deduct the postage charge from your cart by adding FREEPHITCOLLECTION as a promo code and selecting 'Collection from BB7' as the delivery option. Please then get in contact via eatphit@phitfood.co to arrange collection details.

WHAT IS YOUR RETURN POLICY?

Due to the fact our products are edible and have a shelf life we do not accept returns, if you consider one of your purchases to be inedible on arrival, please do not hesitate to contact us and upon photographic evidence we will be happy to offer you a refund or replace the products free of charge.

ARE YOUR PRODUCTS GLUTEN & SOY FREE?

Short answer; We don't use ANY direct gluten or soy containing ingredients.
Long answer; Although we take the greatest care to ensure our products stay gluten & soy free & we specially source all of our ingredients, our products may contain traces of both as they are made in a kitchen that also uses gluten & soy containing ingredients, DISCLAIMER: the arrowroot we use isn't certified gluten free which means that even though it doesn't contain direct gluten there could be a cross contamination trace.

ARE YOUR PRODUCTS ALLERGEN FREE?

Please check all products ingredients lists for direct allergens.
All of our products are made using gluten & soy free ingredients however they are made in a kitchen that also handles other allergens, so although they do not directly contain all allergens & we take the greatest care when making our products, they may contain traces of the following; Cereals containing gluten (such as wheat, spelt, rye, barley, oats), Crustaceans, Eggs, Fish, Peanuts, All nuts, Soy, Celery, Mustard, Sesame, Sulphur dioxide/sulphites, Lupin, Molluscs.

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